来源:深圳商报 小编:朱岳 发布时间:2013年01月31日
内容导读: 近日,中国银行业协会“2012年度中国银行业文明规范服务千佳示范单位”评选活动落下帷幕,招商银行58家网点当选“中国银行业文明规范服务千佳示范单位”,居行业领先地位。
China merchants bank and home network was elected "thousand better demonstration unit"
Recently, the China banking association "2012 year China banking civilizations standard service thousand better demonstration unit" selection activities to drop the curtain, China merchants bank and home network (named "China banking civilizations standard service thousand better demonstration unit", the industry leading position.
Take the customer as the center dribs and drabs casting special in "2012 thousand better demonstration unit selection", China merchants bank many branches emerged in different service window, by the financial consumers recognized.
Shenzhen branch shekou branch set up creative "happy lucky number", in the daily passenger flow peak time extraction a lucky customers, to its gifts. Often as lucky customer production, business hall atmosphere will then become relaxed and harmonious.
Xiamen branch sales greatly small and many convenient measures, weight says, emergency charging station, golf try playing area... Fine point see love. Also for the action inconvenience customers ready to love a wheelchair, for visual bad customers are prepared to voice self-service machine, blind key apparatus, let disadvantaged people feel the love of travel.
Guangzhou branch science park branch consider network peripheral chaoshan businessman more, show originality in the golden sunflower financial center hew out a kung fu (caomu ren), and equipped with sophisticated kungfu tea utensils, accept professional tea art training skilled personnel for the customer reception show and explain tea art, also equipped with the guzheng play, to bring customers unprecedented experience; The counter placed from wash his hands fluid, the convenience of our customers counting the cash after use, without water, health is convenient. Customers have said "travel service is the thorough careful".
Summer drinks to the customer to keep temperature above freezing 4 degrees, hot in the winter in making good forty seconds to customer hand; To customer's hot towel in fifty degrees... A series of almost harsh service details, true to Harbin branch sales department will be "the careful service every day" do the feet, won the general customers the high praise.
With thousands of beautiful as an opportunity
To serve the people try to merit
China merchants bank as the one foundation director unit, 2012 and one foundation launched "care for autistic children" and "golden sunflower" warm bags and other public welfare plan, build give love, everyone public platform.
On 15 December 2012 start "golden sunflower warm bag public plan" will continue to September 30, 2013. "Warm package" activity advocate "every one yuan, warm children every day" micro charity concept, namely 365 yuan = 1 a warm bag, in view of the "freezing", "flood" and "drought" three permanent sex natural disasters, for trouble children provide post-disaster life materials. Will everyone love gathering perfect social great love, not only for the children to real material help, the more important thing is to give them the power of the spirit, this is China merchants bank service social forces.
Qingdao weihai branch sales department said: "thousands of beautiful is not only an honor, but also a responsibility." A boy in 9 months had hemophilia, have 9 years old he never went to school, 130000 yuan per year major treatment costs, the family life difficult. The boy like painting and a talent, he enrolled in the weihai branch sales department held the third golden sunflower cup children's painting and calligraphy competition, won the award. To accept the award, weihai branch President WangZhiHua lead the donations, in row in love fundraising event, raise love money 20000 yuan, at the same time, encourage customers love fund established widely participation, for the children to go to more warm, more love.
In the face of the changing of customer demand, China merchants bank insisted that will have for their own to win a good social reputation of high quality services, carry out the "take the customer as the center" the service idea, to create "one hundred ZhaoYin" the goal, taking innovation as the sail, services for the oar, brave the wind and set sail, create brilliant.
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